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CE ViewAttendees 1

Pharmacy Technician

The Pharmacy Technician’s Role in a High Reliability Organization

Monday, October 30, 2023
16:30 – 17:30 CT
Location: Hilton Anatole, Cortez CD
CE: 1
ACPE Number: 0202-0000-23-371-L04-P; 0202-0000-23-408-L04-T
Activity Type: Knowledge-based

    Speaker(s)

  • EB

    Erica Billiter

    Health System Specialist
    Department of Veteran Affairs, Iowa

    Disclosure(s): No financial relationships to disclose

    PDF Slides
Disclosure(s):
Erica Billiter: No financial relationships to disclose

Learning Objectives:

  • Describe the Swiss Cheese Model of Accident Causation
  • Explain the principles and values of a High Reliability Organization (HRO) and the concept of Zero Harm
  • Discuss pharmacy technician safety/HRO case studies
  • Examine barriers to clear communication and strategies to overcome those barriers
  • Discuss the Five Why's of root cause analysis